Ecommerce Blog

EKM Trialling Weekend Phone Support

As part of our commitment to improve the service we provide our customers, we are looking to trial extending the hours of customer support we provide.

Currently we provide telephone and email support Monday to Friday from 8am to 6pm and then email only support on Saturday from 9am to 5.30pm.

Starting this weekend (Saturday 4th November 2017) we will open our telephone lines from 9am to 5.30pm on both Saturday and Sunday and we will be answering emails during these times too.

As we have not provided telephone based support over a weekend before we do not know how popular this will be so it will give us a good indication if this is something you wish us to continue with in the longer term.

We understand the run up to Christmas is a very busy time for you so hopefully extending our opening hours will help during this period. We want to make sure your business and website are success and we will do everything we can, including extending our support hours, to help.

The telephone number to ring for all customers over the weekend is 0333 004 0333 selecting option 2 followed by option 2.