Stephen is responsible for the experience of all EKM customers. Stephen has years of experience leading customer service teams and is passionate about providing an excellent customer experience. Stephen is a father to 3 girls and is a season ticket holder at Wigan Warriors Rugby League Club.
We recently introduced a new live chat system for contacting our Support Team. This is available on every page whilst logged into your EKM account and has so far proved very popular with customers. We… Read more »
Over the next couple of weeks, as part of our commitment to improve the service we provide our customers, we are making changes to our support platform, by switching to a new provider. These changes… Read more »
EKM support opening hours over the upcoming Easter period. Thursday 18th April 2019 – Open as normal 8am – 6pm Friday 19th April 2019- Closed Saturday 20th April 2019 – Open 9am – 5.30pm Sunday… Read more »
EKM support opening hours over Christmas. Saturday 22nd December 2018 – Open as normal 9am – 5.30pm Sunday 23rd December 2018 – Open as normal 9am – 5.30pm Monday 24th December 2018 – Open 9am… Read more »
As part of our commitment to improve the service we provide our customers, we are looking to trial extending the hours of customer support we provide. Currently we provide telephone and email support Monday to… Read more »
When interacting with your customers, it’s important to remember that they may just tell their friends about their experience with you, and they may tell their friends and so on. We’ve seen many businesses come… Read more »
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