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Stephen Howells Head of Customer Experience

Stephen is responsible for the experience of all EKM customers. Stephen has years of experience leading customer service teams and is passionate about providing an excellent customer experience. Stephen is a father to 3 girls and is a season ticket holder at Wigan Warriors Rugby League Club.

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Have you tried our new support live chat yet?

By Stephen Howells | 1 min read | Leave a Comment

We recently introduced a new live chat system for contacting our Support Team. This is available on every page whilst logged into your EKM account and has so far proved very popular with customers. We… Read more »

<img src="https://www.ekm.com/blog/wp-content/uploads/2019/04/57484791_804184153288266_3086058225515102208_n.jpg" class="attachment-440x250x1 size-440x250x1 wp-post-image" alt="" loading="lazy" srcset="https://www.ekm.com/blog/wp-content/uploads/2019/04/57484791_804184153288266_3086058225515102208_n.jpg 4096w, https://www.ekm.com/blog/wp-content/uploads/2019/04/57484791_804184153288266_3086058225515102208_n-300x200.jpg 300w, https://www.ekm.com/blog/wp-content/uploads/2019/04/57484791_804184153288266_3086058225515102208_n-768x513.jpg 768w, https://www.ekm.com/blog/wp-content/uploads/2019/04/57484791_804184153288266_3086058225515102208_n-1024x684.jpg 1024w" sizes="(max-width: 375px) 100vw, 375px" />

Changes to our Support platform

By Stephen Howells | 1 min read | Leave a Comment

Over the next couple of weeks, as part of our commitment to improve the service we provide our customers, we are making changes to our support platform, by switching to a new provider. These changes… Read more »

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EKM Easter Opening Hours 2019

By Stephen Howells | 1 min read | Leave a Comment

EKM support opening hours over the upcoming Easter period. Thursday 18th April 2019 – Open as normal 8am – 6pm Friday 19th April 2019- Closed Saturday 20th April 2019 – Open 9am – 5.30pm Sunday… Read more »

Tags - easter hours open opening support

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5 ways to offer exceptional customer service

By Stephen Howells | 2 min read | Leave a Comment

When interacting with your customers, it’s important to remember that they may just tell their friends about their experience with you, and they may tell their friends and so on. We’ve seen many businesses come… Read more »

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