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Changes to our Support platform

Over the next couple of weeks, as part of our commitment to improve the service we provide our customers, we are making changes to our support platform, by switching to a new provider.

These changes will effect our email / ticket system, support live chat and our Support Centre including user and video guides.   As as result of these changes you will notice cosmetic changes to our Support Centre and ticketing system together with a new live chat portal, making it easier than ever for customers to contact our Support Team.

I can confirm our email address, telephone calls and our opening times will not be impacted and all previous contact through email / tickets will be migrated so no historical information should be lost.

We want the support we provide our customers to be world class and we are always looking for ways to enhance this.  This is the reason we introduced a support team who were available 7 days a week and we are constantly adding to our support and video guides.

We don’t envisage any issues whilst these changes to our support platform are carried out but we will be monitoring the migration closely and will be able to resolve anything that does come up promptly.  I hope the changes mean you continue to have a positive experience with our Support Team and please feel free to make use of our new support live chat portal when this is live.

Our Support Team are open 7 days a week, 8am to 6pm Monday to Friday and 9am to 5.30pm on Saturday and Sunday.  Email our team at support@ekm.com or call them on 03330040333 (calls are usually free from a landline or mobile with inclusive minutes)

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