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Have you tried our new support live chat yet?

We recently introduced a new live chat system for contacting our Support Team.  This is available on every page whilst logged into your EKM account and has so far proved very popular with customers.

We have had hundreds of chats since we launched and have helped lots of customers with a variety of queries without the need for them to pick up the phone or wait for an email to be answered.  It has never been easier to contact our Support Team to get the help you need at the time when you need it.

If you have not tried our support live chat yet why don’t you give it a go?  Even if it’s just to say hi, open up a chat with us today by clicking this button to open up the chat window.

 

Once your chat query has been successfully resolved with you will receive a transcript in a new ticket for your records.  A full chat history is also available in the chat window, meaning you can go back through any information provided if you need to without having to repeat a question.

Our Support Team are waiting to answer your query, so click the chat button and speak to us straight away.  Live chat is available during normal office hours Monday to Friday 8am to 6pm and 9am to 5.30pm at weekends.  Outside of these hours you can still send us a message and we will reply as soon as we are open.  Our reply will be waiting for you when you next log into your EKM account and open the chat window.

As always your feedback is important to us, so if we can improve our service to you in any way please let us know by opening a chat.

 

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