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How to re-open your brick and mortar shop safely

Government guidance has stated that all non-essential shops can re-open from June 15th provided they follow strict Government guidelines.

High street retailers and department stores, including book shops, electronics retailers, tailors, auction houses, photography studios, indoor markets, and shops selling clothes, shoes and toys, will be allowed to open their doors again provided they follow the COVID-19 secure guidelines set out by the government in May. However, hairdressers, nail bars and beauty salons, and the hospitality sector remain closed.

We’re going to be covering how you should be setting up your brick and mortar shop and what you’ll need in order to welcome back customers in a safe environment.

1. Risk Assessment

You should firstly carry out a COVID-19 risk assessment in your business premises by following the HSE guidance. Once you’ve completed your risk assessment, you may wish to speak to your trade union representative as well as your employees. Lastly, you’ll need to publish the results of your risk assessment on your business website.

2. Develop cleaning, handwashing and hygiene procedures

Encourage your staff to increase their handwashing and follow the guidance on handwashing and hygiene from the government. Place hand sanitizer around the workplace and in bathrooms as well as ensure that you have a frequent cleaning schedule and enhanced cleaning in busy areas.

3. Work from home

Where possible, encourage work from home to help decrease the rate of spread and keep people safe. You can do this by discussing work from home arrangements with your staff, making sure they have the right equipment and making sure to stay in touch with them and communicate effectively.

4. Maintain 2 meters social distance

Maintain 2 meters distance from any other person and help remind people by placing signage around the workplace, taping a one-way system on the floor and appointment only sessions where possible.

5. Manage transmission risk

If it is not possible for people to be more than 2 meters apart, consider whether the activity is needed for the business to operate, if so keep the time involved as short as possible. Install screens and barriers to separate people as much as possible, including back to back and side to side working. Lastly, try to reduce the number of people each person comes into contact with by using fixed teams or partnering systems.

There is further guidance for each business type that goes into more detail on the gov website.


If you’d like to learn more about setting up your own online shop, you can speak to our ecommerce experts on 0333 004 0333 or request a callback here.

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