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#teamEKM – Dan Ford (Second Line Support)


We sat down with Dan from our Second Line Support Team to learn more about his role at EKM and find out a bit more about him.


1. Tell me about your role at EKM

“My role at EKM is to find the root cause for bugs and issues raised with our 1st line team. If a shop goes off line, 9/10 times it’s me that gets it back up and running.”


2. Tell me a fun fact about yourselfÂ

“When I was young our Google was Encarta and app’s where Minesweeper and Solitaire.”


3. What’s your favourite thing about working at EKM?

“The people that I work with, we have a great family vibe going on in the office.”


4. Give me one eCommerce prediction for the next 3 years.

“From the research I’ve been collating it looks like developing countries will start becoming massive players within the ecommerce markets, if not surpassing the American market. With the majority of these sales coming from mobile devices.”

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