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We're looking for Account Managers

Preston, Lancashire
Competitive Salary
Full Time
What does the job entail?

At EKM.com we believe everyone should spend life doing something they love, that includes those awesome people who choose to work for us and also our customers.

We are looking for enthusiastic proactive people to join our team of Account Managers who will help our customers succeed.

Our Core Values

Keep it simple
Make a positive impact
Do the right thing
Dare to care
Love it
Exceed Expectations

Specifications of Roles

To succeed in Account Management, you will need:

Exceed the customer’s expectations

To provide a high standard of customer support via email, live chat, telephone in order to exceed the customer’s expectations

Product Knowledge

To provide advice and support on the range of EKM products

Go above and beyond

To provide support on platforms outside of the EKM platform which are beneficial to EKM customers, such as Facebook and Google products (full training will be given)

Meet KPIs

To adhere to and surpass your individual and team Key Performance Indicators

Great teamwork

To work alongside your colleagues in a team and be able to work independently as required

Reporting

To offer reviews of customers websites, providing them with an accurate report on what tasks still need completing on their account

Strong communication skills

To liaise with different departments and individuals to help resolve customer’s issues

Requirements

Excellent verbal and written communication skills
Customer focused
Excellent probing questioning and influencing skills
Self motivated, enthusiastic and positive outlook to life
Highly organised, proactive individual capable of working autonomously and as part of a team
You want to learn and improve yourself through self development and inhouse company training

Preferable

None of these are required but if you know some or all of these you will improve your chances of joining our team:

Good knowledge on Google Products
Good knowledge on social media (Facebook, Twitter, Instagram, etc)
Experience with shopping online
Basic HTML and CSS knowledge
Basic understanding of Excel

EKM's office

Picture working for a tech giant like Google or Apple… relaxed dress code, free tea & coffee, lots of company trips and a real campus feel to your workplace. Silicon Valley might be a few thousand miles away, but ekm.com was born and bred in sunny Lancashire.

With an open approach to managing people and a strong emphasis on knowledge share, ekm.com’s success comes from its staff, the ideas they generate and the amazing results they bring.

On top of all the perks listed previously you will also receive…
Everyday incentives

Cash, booze, biscuits, vouchers

Weekly console challenges

PlayStation or Nintendo Wii

Regular FREE trips

Fun ones – clubbing in Ibiza, quad bikes and casinos to name a few.

Apply now

Send your CV and covering letter to

recruitment@ekm.com
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