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Turn more visitors into customers with Live Chat

EKM Live Chat is a powerful yet simple live chat solution that allows you to offer live support on your shop in real time. Fully integrated and feature rich, you can add EKM Live Chat to your shop with a single click.

Chat with your visitors in real time

EKM Live Chat gives you the chance to talk to your shop visitors, answer any questions they have and push them towards a purchase decision.

Ecommerce Account Management
Increase sales on your shop

Live Chat provides an easy way to handle all sales and support enquiries. It comes with all of the tools you need to connect and communicate with your visitors to turn them into customers.

Website evolution
Reduce cart abandonment

Live Chat allows you to reach out to visitors on your shop in real time. If a visitor has been waiting on your cart pages for too long, you can automatically offer support and help them to check out.

All in one ecommerce solution
Increase customer satisfaction

It’s proven that Live Chat is the favoured method of ecommerce support; being able to answer questions immediately allows you to increase customer satisfaction.

The smart, simple way to communicate with your shop visitors
Powerful features
Match Live Chat to your brand

Be sure to catch the attention of your shoppers by easily customising your Live Chat popout, change colours, messaging, positioning and more.

Ecommerce marketing
Easy to use for both you and your visitors

You can add Live Chat to every page of your shop in no time. It only takes a few clicks to install on your shop. and it’s fully integrated so no code required.

Ecommerce marketing
Completely unlimited

Unlike most other Live Chat solutions, with EKM Live Chat there are no limits on the number of operators, concurrent chats or chat history.

Ecommerce analaytics feature
Packed with great features
Save time with triggered responses

Set shortcuts for pre-wrote messages to save time typing out the same response.

Full chat history

All chats are stored so you can easily retrieve details from a particular session.

Live Chat dashboard

View chat and visitor session statistics on your shop to measure your customer success rates.

Offline messages

Customers can leave messages for you to pick up if you’re busy, away or can’t chat

Link to Google Analytics

Link Live Chat to your Google Analytics to track events such as opening the chat window, and tie it into your shop conversion attribution.

Custom greetings

Customise how customers are greeted when they chat, set automatic messages and timed triggers to capture visitor attention.

Try Live Chat free for 14 days

You can install EKM Live Chat to your shop in seconds, and trial it free for14 days.

£4.99+VAT Per month No contract Free support 14 day trial
To install Live Chat - Head over to the features section of your shop Try Live Chat FREE
Frequently Asked Questions
  • Is there a limit to the number of chats I can take?

    No, EKM Live Chat is fully unlimited, you can have unlimited operators and they can run as many concurrent chats as you can handle.

  • How does the live chat app work after hours?

    There are various settings you can amend to your liking, but most customers choose to allow visitors to leave a message, these details will be stored for you to get back in touch with when you are back online.

  • Do you provide live chat support?

    Yes, Live Chat is developed and supported by EKM so you can utilise our in house support team at any point.

  • Is there a contract?

    No, you can install and uninstall live chat at any point.

  • What happens after the free 14 days?

    You'll be billed £4.99+VAT for Live Chat, and £4.99+VAT per month thereafter.

  • Can I set different access levels on Live Chat for my staff?

    Yes, you can assign different rights for different operators to make managing your chat logs and staff easier.