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EKM Live Chat is a powerful yet simple live chat solution that allows you to offer live support on your shop in real time. Fully integrated and feature rich, you can add EKM Live Chat to your shop with a single click.
EKM Live Chat gives you the chance to talk to your shop visitors, answer any questions they have and push them towards a purchase decision.
Live Chat provides an easy way to handle all sales and support enquiries. It comes with all of the tools you need to connect and communicate with your visitors to turn them into customers.
Live Chat allows you to reach out to visitors on your shop in real time. If a visitor has been waiting on your cart pages for too long, you can automatically offer support and help them to check out.
It’s proven that Live Chat is the favoured method of ecommerce support; being able to answer questions immediately allows you to increase customer satisfaction.
Be sure to catch the attention of your shoppers by easily customising your Live Chat popout, change colours, messaging, positioning and more.
You can add Live Chat to every page of your shop in no time. It only takes a few clicks to install on your shop. and it’s fully integrated so no code required.
Unlike most other Live Chat solutions, with EKM Live Chat there are no limits on the number of operators, concurrent chats or chat history.
Set shortcuts for pre-wrote messages to save time typing out the same response.
All chats are stored so you can easily retrieve details from a particular session.
View chat and visitor session statistics on your shop to measure your customer success rates.
Customers can leave messages for you to pick up if you’re busy, away or can’t chat
Link Live Chat to your Google Analytics to track events such as opening the chat window, and tie it into your shop conversion attribution.
Customise how customers are greeted when they chat, set automatic messages and timed triggers to capture visitor attention.
You can install EKM Live Chat to your shop in seconds, and trial it free for14 days.
No, EKM Live Chat is fully unlimited, you can have unlimited operators and they can run as many concurrent chats as you can handle.
There are various settings you can amend to your liking, but most customers choose to allow visitors to leave a message, these details will be stored for you to get back in touch with when you are back online.
Yes, Live Chat is developed and supported by EKM so you can utilise our in house support team at any point.
No, you can install and uninstall live chat at any point.
You'll be billed £4.99+VAT for Live Chat, and £4.99+VAT per month thereafter.
Yes, you can assign different rights for different operators to make managing your chat logs and staff easier.