Evolution Updates

August 2021

Customer Reviews

Customer Reviews can now be automatically collected from your customers. Enable the setting within the feature so your shop will send an email to a customer after they’ve bought a product from you, asking them to leave a review.

A second update to the feature now also allows customers to upload images to the review they leave on your shop.

View the full guide to Customer reviews

Gift Cards

The gift card feature now allows you to issue a gift card to anyone you wish. Simply go into the feature, set up the card value and enter an email address and your shop will send that person the gift card. Gift cards can now also have expiration dates set.

Read the Gift Cards help guide here

June 2021

Trade Discounts Import/Export

EKM shop owners using the Trade Discounts feature within the EKM platform can now import and export Trade Discount information. The Trade Discounts feature allows EKM shop owners on the Advanced plan and above to offer a percentage discount across all products.

For those who wish to use the new import/export feature for Trade Discounts, you will need to have installed this within the ‘Features’ tab.

Read the guide on the import/export system for Trade Discounts here.

Gift Cards now available for the Standard plan

The Gift Cards feature rollout is now complete and is available for EKM shop owners on the Standard plan and above. You can now set up Gift Cards on your EKM shop, including a set amount and a set expiry date. Each Gift Card will be generated with a unique card code and once purchased will be sent to your customers via email.

Read the guide on Gift Cards here.

Amazon Payments Re-enabled

EKM has now resolved issues with the Amazon payment gateway and has re-enabled it across the EKM platform. Shop owners will now be able to use Amazon payments on their EKM online shop without any further issue.

May 2021

Gift cards feature

We are pleased to have introduced a new Gift Cards feature to the EKM platform. You can now set up Gift Cards on your EKM shop, including a set amount and a set expiry date. Each Gift Card will be generated with a unique card code and once purchased will be sent to your customers via email.

Gift Cards will be available to EKM shop owners on these dates:

  • Pro plan shop owners – LIVE
  • Advanced plan shop owners – LIVE
  • Standard plan shop owners – 29th June

Gift cards can be highly beneficial for your EKM online shop. From upselling to making great gifts for your customers they are the perfect tool to help you increase your revenue and give your customers a great experience.

Read the guide on Gift Cards here.

Bulk Discounts Live Price Update

The Bulk Discounts feature has been improved to display your quantity, price and saving all in one easy to digest table on your product page. This update includes live price updates which means your shoppers can use a quantity selector to get a live update of the total price, plus the saving they are making.

This can also be customised to match your chosen theme colours and fonts. Please note that this is not available if your product page is in custom mode.

Update to social media icons 

The Social Media icons used across EKM shops have been updated. EKM shop owners can now choose from the default social media icons or either a black or white version to compliment your online shop.

Having your social media linked on your EKM online shop is important for a few reasons. From SEO benefits, to growing and nurturing your shop visitors to building trust and demonstrating authority.

To change the look of your social media icons, navigate to the Features section and select ‘social plugins’.

Read the guide on how to install Social Plugins here.

Introducing Printify

Printify is the all-in-one print on demand service with a catalogue of over 250 products. EKM shop owners can now install the Printify app via the Features section on your shop’s dashboard.

With Printify you can customise anything from mugs and socks to t-shirts and more! And Printify will handle the printing and shipping of your products for you. Simply create an account with Printify or sign in with your existing account, choose your product and print provider, upload your design to the mock-up generator and publish your product!

Read the guide on how to install the Printify app here.

April 2021

New redirect all button on missing pages report and improved filtering 

A new button has been added to the missing pages report. You can now redirect your EKM shop’s missing pages to your homepage or a preferred single page. 

Product Review Dashboard Notification

The EKM dashboard now shows a notification for product reviews that are yet to be approved. This will help make it easier for you to manage your product reviews straight from your EKM shops dashboard. 

New PayPal Pay in 3 widget 

The PayPal Pay in 3 widget now displays on product pages. If you already have PayPal installed on your EKM shop, you will need to go into your configuration settings to turn on the widget.

Update to the EKM App

We have added the ability to update shipping “tracking information” within the EKM app. This update will make managing your orders via the app that much easier. You’re able to add a tracking number, delivery company details and a tracking URL with a ‘go to tracking URL’ button. So you can manage your EKM shop orders from pretty much anywhere.

To manage your shop on the go download the app here:

Apple Store
Google Play Store

March 2021

Speed Improvements to Discount Manager

We have improved and conducted a performance boost to the existing categories modal in Discount Manager. This means everything you need will load much faster, creating a better experience while you’re running your EKM online shop.

New ‘View Shop’ button added

A new ‘View Shop’ button has been added to the sub navigation. This will allow you to quickly access your shop from anywhere in the platform. If you are logged into your test shop then you will be taken to your test shop instead.

Introducing our ‘What’s New’ Section

We have released a new notification centre that you can access straight from your dashboard by clicking ‘what’s new’ in the sub-navigation. This will allow us to provide you with instant updates, announcements, fixes and more and let us collate feedback from EKM shop owners.

New Status Page Update

Our team has been hard at work evolving our Status Page for EKM shop owners. This update shows different EKM systems and their statuses. You can also expand each section to show specific EKM services and all of them include their up time and current status. You can now subscribe to receive update emails as and if things change. 

View the new Status Page here.

Save cart for later now available on all EKM plans

The Save For Later Cart feature allows your customers to save cart items to a list. Now available to all EKM shop owners. Read more about this feature here.

Partner API Improvements

We have improved the performance of the Partner API to partner integrations which means any third party integrations will be running much faster. All to help your online shop run more smoothly. 

Test Shops Improvements

We have also added a new distinctive banner to test shops so that you can tell at a glance, whether you’re viewing your test shop or your live EKM shop. Just another small #evolution to the EKM platform to help make managing your shop easier.

February 2021

Update To Trade Discounts

The trade discounts feature available to EKM customers on the Advanced and Pro plans has been updated. EKM shop owners will be able to set prices for every product on a list and assign trade customers to a set-price list. 

This will give your customers better transparency of pricing for your products. For example, a customer on the ‘Wholesale’ price list pays specifically £4.99 for a specific product, whereas a customer on the ‘Low Volume’ price list pays specifically £5.12 for the same product. 

The outgoing email that is sent when a customer is assigned a new trade discount will be updated and can be edited within the settings section of your EKM shop. You will also be able to specify which discounts can be used in conjunction with other discounts within the Discount Management system – this also takes trade discounts into account.

Read the new support guide here.

Update to EU Cookie Bar

We are evolving our EU Cookie Bar based on feedback from the community, usability sessions and internal stakeholders. We have introduced a consent where your customers can manage the cookies that are loaded on your ekm online shop including function and tracking consent.

Read the updated guide here.

Request an Account Manager

EKM shop owners on the Standard plans and above can now request an Account Manager after 2 full weeks of having a live EKM shop.
An Account Manager can be a valuable extension to your business, offering expertise and advice on how to sell more online. Our research shows that customers with an Account Manager generate 42% more in sales.

PayPal Update

The PayPal payment gateway has been updated which will allow EKM shop owners to use the PayPal authentication / capture flow. This authorises a payment when customers checkout but the payment is actually only taken once the shop owner selects ‘Take Payment’ in the Orders section.

Orders placed via this new flow will have their funds authorised and payment can be taken for up to 29 days after being placed. Shop owners also have the option ‘Void Payment’ which cancels the authorisation and returns the funds, cancelling the order.

View the guide for PayPal here.

Cart Save For Later | Now Available for Standard Plan Customers

The Save For Later Cart feature allows your customers to save cart items to a list. Now available to the Standard Plan.

Read the guide on the Save for Later feature here.

January 2021

20 Product Images

EKM shop owners can now upload up to 20 product images on their product listings. This will help give your customers a better look at your amazing products, as you can offer multiple images, with different angles and even some lifestyle images to show what the product would look like in a real life setting.

Read the guide on Product Images here.

New Shop Emails

The outgoing emails for your order notifications have been updated to include new styling so your emails look amazing. This includes all shop emails from your abandoned cart emails to your back in stock emails, to customer related emails and more. If you have customised emails, you will need to reset in the settings page to see the newly designed emails.This will help support your customers’ experience when buying from your EKM online shop and give your emails a more professional and trustworthy look.

Read the guide on shop emails here.

Wish Lists

Wish lists have now been moved into the ‘Features’ section on your EKM dashboard as a dedicated EKM feature.

Read the guide on Wish Lists here.

Save For Later Cart

The Save For Later Cart feature allows your customers to save cart items to a list. Now available to the Pro Plan.

Read the guide on the Save for Later feature here.

Xero Update

The Xero App has now been updated and will now check for both the contact number and contact name. The App will now also capture any updates made to Xero invoices, as well as a fix to the orders that are zero rate. They will now pass correctly to Xero for sales to outside countries where the tax is exempt.

Read the guide on Xero here.

Updated Promo Stickers

The promo stickers that EKM shop owners can use on their products have been updated with a more modern look and feel to them. This will help ensure that you have access to pleasing promotional stickers for your EKM online shop, and help attract sales.You can find the new promo stickers in the features section of your EKM shop.

Read the guide on Promo Stickers here.

Delivery Slots

EKM shop owners now have the ability to offer delivery slots to their customers,including timed delivery slots and local deliveries. This will allow for a much improved click and collect system for physical shops. Reducing the number of people coming into the shop at any given time.

Read the guide on Delivery Slots here.

Quick View Update

Following on from customer feedback, we have reworked the Quick View feature that was released last year.Your customers will now be able to add a product straight to their cart from the category page or other special offer area. We have also introduced a brand new ‘Out of Stock’ button which will show on the product when it isn’t available, but will still allow the customer to view the product.

You can view the guide on the Quick View feature here.

December 2020

PayPal Pay in 3

PayPal have begun rolling out their new Pay in 3 service across EKM shops from this week. Your customers can now choose to split their payments up into 3 monthly payments, making larger baskets easier to checkout.

Your PayPal payment gateway should automatically have this new update installed.

Orders Page Speed Update

We have made platform performance updates to EKM that have made the load speed for your Orders section 27% faster. This helps you deal with your customers’ orders quicker and more efficiently than ever before!

Laybuy Update

EKM Shop owners can now add the LayBuy payment gateway to their shops, allowing customers to split their payments into 6 easy weekly payments, completely interest free and keeping it simple. You can find it within the Settings section of your EKM shop under ‘Payment Methods’.

Laybuy has now been updated with a ‘price split’ example on your shop to show customers exactly how much their weekly payments will be for their baskets.

Read the guide on setting up Laybuy on your EKM online shop.

October 2020

Introducing Laybuy

A new innovative buy now pay later alternative, Laybuy allows your customers to pay in a way that works for them. Pay in 6 easy weekly instalments, interest-free, giving your customers the power and flexibility they want.

You can find out more and install Laybuy by navigating to the payments section on your EKM shop. Read the guide on installing Laybuy here.

Redesigned missing pages report

We have now updated the way our missing pages report looks to ensure that EKM shop owners have all the information and tools they need to make sure their shop is running smoothly. You can access the missing pages report within the Analytics tab on your EKM shop.

September 2020

Product Videos

You can now add videos to your product pages within the Add/Edit product window. If you have a YouTube channel for your EKM shop, you can easily link your videos to your product pages so customers can see how your products look and how they can be used or worn. Here’s a guide on how to add your videos.


Our new integration with Xero is now live for all EKM shop owners. You can now sync all your EKM invoices with your Xero account, saving you both time and money. Read our guide on setting up Xero with your EKM shop here.

August 2020

Add Prices From Value to Products

You can now add aprices from’ value to products with variants of different prices, which will display on category pages. You can do this by editing your product’s variant price and this will help you to entice customers to click through to the product and it also makes your customers aware that different prices are available, and therefore, different volumes, for example. Here’s the guide to help you.

Product Urgency

Product Urgency is a powerful feature that can help you increase your shop’s conversion rate by using FOMO (Fear Of Missing Out) when it comes to availability of stock and much more. It is being rolled out across EKM plans from August and will be available to all Pro, Advanced and Standard tier customers from mid-September.

From letting customers know there’s only a certain amount of time left to order an item to low stock levels and free delivery if ordered by a certain time, installing this feature on your EKM shop will be a great tool to help you increase order value and conversions. Here’s how to install the feature.

Quick View

You can now add our new ‘Quick View’ feature to your EKM shop that will help customers add products to their carts directly from the category page without the need to click on each product page individually – ideal for EKM online shops where customers typically order a lot of products at once. Here’s the guide on how to install the feature.

July 2020

Image Builder Zoom Functionality

We have now added a zoom functionality to our Image Builder. You can now zoom in and out of the window to better view the image or graphic you’re creating.

Learn more about the image builder here.

Import/Export Mapping

We have added the option to map the columns in your import/export files so you will now be able to correctly map the import columns needed for your shop. Column mapping allows you to import your product file without having to edit the names of every column. You can simply choose what each column is for within the import tool, saving you the time and effort of editing each column within product file itself. It also reduces the chances of incorrect column names and import errors.

Learn more about this feature here.

June 2020

Discount Manager Update

We have now improved the process for adding new coupon codes when creating a new discount within the Discount Management feature. When adding a new discount code to your EKM shop, this now opens in a pop-up window to make setting up discounts even easier.

Learn more about discount manager here.

EKM Email Marketing Update

You can now add either your drafted or sent email campaigns into a sequenced campaign. This comes will additional functionality to allow you to edit indivdual email settings within a sequenced campaign.

Learn more about EKM’s Email Marketing service here.

May 2020

Updated Orders Section

The Orders Section now includes a list view of your customer orders with basic sorting, filtering and search capabilities. You can now also add tracking numbers to each of your customers’ orders.

Learn more about the orders section here.

Email Marketing Sequenced Campaigns

Sequenced campaigns within EKM Email Marketing now allows you to copy an existing draft email or sent email campaign into an existing sequenced campaign. You can now also edit the details of existing emails in a sequenced campaign include name, description, subject, from and reply to.

Learn more about EKM’s Email Marketing service here.

April 2020

Age Verification

Our new Age Verification feature now allows you to ask your visitors their date of birth when landing on your online shop. You can edit the look and feel of this including the title, description and background image or colour of the popup.

Read more about the feature here.

Delivery Radius

Introducing our new Delivery Radius feature! You can now restrict postcodes deliveries via order radius from your shop’s postcode. Simply enter your postcode and select the delivery radius. You can find this feature in the Delivery section on your EKM shop and edit your delivery method and choose ‘Location Restrictions’ to set up.

March 2020

New Email Editor for Email Marketing

Introducing a brand new editor for EKM Email Marketing. The new editor will allow you to drag and drop content into your email and select what type of content you wish to appear, from images and text to videos and call to action buttons. This new editor will make creating beautiful email campaigns that much easier. You’ll still also be able to edit any campaigns that were created in the previous editor in the text editor.

Learn more about the new editor here.

Holiday Mode

Launching our new Holiday Mode. Holiday Mode allows you to set a banner at the top of your shop to inform customers when you’re not available.

Find out how to turn on Holiday Mode here.

Quick Announcement

The Quick Announcement feature is useful if you want to highlight a specific Product, Category, Webpage, offer or promotion to your customers.

Learn more about using the Quick Announcement Feature.

Trade Discount Update

Prices on your EKM shop will now reflect your customers’ trade discount if they are logged into their account.

February 2020

New PayPal Update

We have now introduced a new all in one payment solution for EKM customers that offers both pay by PayPal and pay by card transactions. Offering fraud protection, reporting and helps your customers checkout faster.

Updated Image Carousel

The image carousel has now been updated with smart scrolling to help to improve your customer experience when viewing products on your EKM shop.

Read the guide on Image Carousels here.

January 2020

Discount Management Update

The Discount Management feature has now been updated so you can create and edit your shop discounts all on one page. View the guide on how to install the new Discount Management feature here.

EU Cookie Bar

EKM are introducing a new EU Cookie Bar feature for EKM shops. This allows you to display a warning bar at the bottom of each page to notify visitors that your shop uses cookies. You can customise the text and the colour and the bar will be linked to your website’s privacy policy.

Read the guide here.

December 2019

Tawk To – Live Chat App

Introducing a Live Chat alternative for EKM customers, Tawk To. This FREE live chat tool is a great tool for monitoring and chatting with your website visitors and you can even download the mobile app.

Parcel 2 Go

EKM is pleased to announce a new partnership with Parcel2Go. EKM Customers can now send all shop orders with Parcel2Go’s Smart Send.

Revolut Business Bank Account

EKM has partnered with Revolut, a business bank account provider who can help you not only save time but money too. We’ve secured you an exclusive £25 bonus when you open a new account.

November 2019

Most Wished for Products

EKM customers can now create a report from their EKM shop on their most wished for products. The report will display the top 50 most wished for products during the selected date range. This feature is only for customers on the Standard and above plans.

Theme Assets

EKM theme assets (images, scripts and icons) have been uploaded to a Content Delivery Network (CDN) which improves website performance and page load times. EKM themes will load quicker for website visitors and with less reliance on EKM servers for theme files, our servers will be freed up to dedicate more resource (power) on the shop functionality, back end pages and overall platform performance. It’s win-win for you and your customers.

Save card details with Stripe

Shoppers can now have a better experience on your EKM shop with faster checkout on Stripe, which can save shoppers card details for the next time they purchase from your shop.

Image Editor Update

EKM customers can now edit images on their online shop within the image editor.

October 2019

Product Image Carousels

EKM customers can now add carousel images to their products which allow shoppers to swipe through the product images on a products page, while still allowing for the zoom functionality and for the shopper to click on thumbnails.

Updated Custom Attributes and Product Filter

The Product Filter and Custom Attributes feature has been updated to make it easier for customers when submitting their products to Google Shopping.

September 2019

Update to how shop statistics are displayed 

Customers can now select how their shop statistics are displayed – daily, weekly, monthly etc.

Update to Account Manager contact for Pro and Advanced Customers

Pro and Advanced customers can now see the direct telephone number for their Account Manager on their dashboard.

Update to Customer Reviews

EKM shop owners can now bulk edit their shopper reviews including bulk approve, disapprove or delete. Learn more about the customer reviews feature here.

August 2019

Royal Mail Click and Drop 

Royal Mail has now released their click and drop service on EKM which allows customers to link their EKM shop with their Royal Mail account to get shop orders out quicker. Read our guide on how to set up the Royal Mail Click and Drop integration here.

July 2019

New Dashboard

Created a new dashboard for EKM users to make a cleaner and simpler experience for users. This included a new onboarding tasks section for new customers.

Custom Signup Emails

Customers can now edit the emails that are sent out when someone signs up to receive their newsletter.

Loyalty Points 

Loyalty points on EKM shops will be visible to customers logging into their accounts. Find out more about Loyalty Points in our guide.

Coupon Code Reminders

Reminders have been added for shoppers to add coupon codes at checkout. Learn to create coupon codes for your EKM shop here.