We recently revamped our URL Redirects feature, this improvement helped with migrating sites over from other platforms but also creating shorter more user-friendly links amongst other things. We have now created the functionality to select all of your URL Redirects should you want to delete all at the same time.
Add Placeholder text in text areas and boxes for Product Options via a spreadsheet
If you add and edit Product Options using a spreadsheet, we’ve now created the ability to add a placeholder/default entry into Text Boxes and Text Areas. This will be displayed in the input field and will provide a hint of what is expected. Simply add the column ‘Option Placeholder’ to your spreadsheet to add the text that you would like to be in the field.
When promoting your store and products, it’s vital to use all the marketing tools at your disposal and create content that is going to grab your potential customers’ attention.
We’ve teamed up with Promo, an online video making tool, to help you create short videos and animations to showcase your products and offers. This is a really user-friendly platform that doesn’t require any previous video editing experience to use and has over 3,000 easy-to-use video templates including footage, copy, and licensed music.
You can try it for free, just head to the features section in your EKM Dashboard.
Our new Product Bundles feature is now live. This highly requested feature will enable you to easily group items that customers frequently buy together without the need to search around your site for the individual items to add to their basket.
This can provide a better user experience and can be a great way to upsell products and attain a higher average basket.
If you’d like to find out more about Product Bundles then catch our dedicated video with a brief explanation of how to install and use the feature or head to our comprehensive support guide.
Making sure your checkout user experience is as streamline as possible is incredibly important so we’re delighted to have teamed-up with Fetchify.
With Fetchify’s address auto-complete, when customers start entering their address in your checkout, real-time address results will be displayed as they type. Not only does this save your customers time, it improves address accuracy and can increase checkout conversions by up to 40%!
After installation, you can sign up for a Fetchify account which you can use for 14 days completely free!
EKM has teamed up with ClearAccept to offer low payment rates and excellent UK based customer service. ClearAccept provide;
- Our lowest rate for credit and debit card payments
- Special pricing for online turnover of £1m+
- Fast payout time of 3 working days after the transaction
- No monthly fees
- No PCI fee
- No merchant bank account is required
- No long contracts
Paypal pay in 3
Another way to give your customers more buying power is Paypal’s Pay in 3. This is one of PayPal’s Pay Later offers included in PayPal Checkout. By offering Pay in 3, you’re empowering your customers with more flexibility to make purchases. They can pay over time, interest free while you can see higher sales and more repeat business.
If you’re using Paypal and want to enable this feature, make sure you click “Show Pay Later Messaging” in the Paypal section of your payment settings.
Our revamped URL Redirects Feature replaces the 301 Redirects and is used to redirect visitors from one URL to another.
For example, if you have had your content hosted on another e-commerce platform previously, you can install the URL Redirects Feature and configure it so visitors that click on the URLs for your old Category and Product pages are automatically redirected to the new versions on your EKM online shop.
This feature can also be used to create shortened, custom URLs so they appear more concise and also read and look better on promotional material, particularly in print.
Rewarding your loyal customers is a hugely important element of creating a strong brand but also ensuring you receive the best possible feedback about your shop and products.
Innercircle allows you to create goals and objectives; this could be user testing, more reviews, organic social media engagement or simply referring friends, the aim is to encourage your customers to fulfill these goals and tasks to receive points that can then be redeemed how you see fit. This is a great way of growing a community and gaining repeat business.
Enable Innercircle in the features section of your dashboard.
ShipStation helps ecommerce retailers import, organise, process, and ship orders efficiently no matter where they sell and no matter their size.
This order management software helps you organise your ecommerce orders easily and effectively.
ShipStation provides several ways to manage all of your online orders and automate many tasks associated with order fulfilment. You can save time by automatically applying actions to orders based on criteria you set, such as:
- View, sort, and filter orders
- Split orders into multiple shipments
- Combine orders into single shipments
- Set up customised alerts
- Edit an imported order whenever, wherever
Our new Product tabs feature is now available, allowing you to present extra information about your products in an easy to navigate way.
The feature can be installed from within the Features section of the platform. When the Tabs feature is enabled all products are activated to use tabs – this means that the Product Description, Attributes, Reviews on the product page will only appear in the tabs.
View the full guide to Product Tabs
We’ve also launched our new Aerial theme. This sleek design is perfect for giving your shop that fresh feel if you’re after a revamp.
Aerial comes with our new layout editor, which allows you to customise the look and feel of your shop easier than ever before. You can add sections, rearrange and customise how each area of your page looks without having to edit any code.
Aerial is available now in the Themes section of your EKM account.
View the full guide to Aerial
Disable Gift Cards
After listening to your feedback we have built in the ability to disable individual gift cards.
New 3rd party integrations and tools
To help manage your inventory, orders, create carrier labels and more in one place we have teamed up with;
We’ve also integrated Ad-lister, a multi-channel listing tool, so you can update your listings from one place including Amazon, eBay and more
Customer Reviews can now be automatically collected from your customers. Enable the setting within the feature so your shop will send an email to a customer after they’ve bought a product from you, asking them to leave a review.
A second update to the feature now also allows customers to upload images to the review they leave on your shop.
View the full guide to Customer reviews
The gift card feature now allows you to issue a gift card to anyone you wish. Simply go into the feature, set up the card value and enter an email address and your shop will send that person the gift card. Gift cards can now also have expiration dates set.
Trade Discounts Import/Export
EKM shop owners using the Trade Discounts feature within the EKM platform can now import and export Trade Discount information. The Trade Discounts feature allows EKM shop owners on the Advanced plan and above to offer a percentage discount across all products.
For those who wish to use the new import/export feature for Trade Discounts, you will need to have installed this within the ‘Features’ tab.
Gift Cards now available for the Standard plan
The Gift Cards feature rollout is now complete and is available for EKM shop owners on the Standard plan and above. You can now set up Gift Cards on your EKM shop, including a set amount and a set expiry date. Each Gift Card will be generated with a unique card code and once purchased will be sent to your customers via email.
Amazon Payments Re-enabled
EKM has now resolved issues with the Amazon payment gateway and has re-enabled it across the EKM platform. Shop owners will now be able to use Amazon payments on their EKM online shop without any further issue.
Gift cards feature
We are pleased to have introduced a new Gift Cards feature to the EKM platform. You can now set up Gift Cards on your EKM shop, including a set amount and a set expiry date. Each Gift Card will be generated with a unique card code and once purchased will be sent to your customers via email.
Gift Cards will be available to EKM shop owners on these dates:
- Pro plan shop owners – LIVE
- Advanced plan shop owners – LIVE
- Standard plan shop owners – 29th June
Gift cards can be highly beneficial for your EKM online shop. From upselling to making great gifts for your customers they are the perfect tool to help you increase your revenue and give your customers a great experience.
Bulk Discounts Live Price Update
The Bulk Discounts feature has been improved to display your quantity, price and saving all in one easy to digest table on your product page. This update includes live price updates which means your shoppers can use a quantity selector to get a live update of the total price, plus the saving they are making.
This can also be customised to match your chosen theme colours and fonts. Please note that this is not available if your product page is in custom mode.
Update to social media icons
The Social Media icons used across EKM shops have been updated. EKM shop owners can now choose from the default social media icons or either a black or white version to compliment your online shop.
Having your social media linked on your EKM online shop is important for a few reasons. From SEO benefits, to growing and nurturing your shop visitors to building trust and demonstrating authority.
To change the look of your social media icons, navigate to the Features section and select ‘social plugins’.
Printify is the all-in-one print on demand service with a catalogue of over 250 products. EKM shop owners can now install the Printify app via the Features section on your shop’s dashboard.
With Printify you can customise anything from mugs and socks to t-shirts and more! And Printify will handle the printing and shipping of your products for you. Simply create an account with Printify or sign in with your existing account, choose your product and print provider, upload your design to the mock-up generator and publish your product!
New redirect all button on missing pages report and improved filtering
A new button has been added to the missing pages report. You can now redirect your EKM shop’s missing pages to your homepage or a preferred single page.
Product Review Dashboard Notification
The EKM dashboard now shows a notification for product reviews that are yet to be approved. This will help make it easier for you to manage your product reviews straight from your EKM shops dashboard.
New PayPal Pay in 3 widget
The PayPal Pay in 3 widget now displays on product pages. If you already have PayPal installed on your EKM shop, you will need to go into your configuration settings to turn on the widget.
Update to the EKM App
We have added the ability to update shipping “tracking information” within the EKM app. This update will make managing your orders via the app that much easier. You’re able to add a tracking number, delivery company details and a tracking URL with a ‘go to tracking URL’ button. So you can manage your EKM shop orders from pretty much anywhere.
To manage your shop on the go download the app here:
Speed Improvements to Discount Manager
We have improved and conducted a performance boost to the existing categories modal in Discount Manager. This means everything you need will load much faster, creating a better experience while you’re running your EKM online shop.
New ‘View Shop’ button added
A new ‘View Shop’ button has been added to the sub navigation. This will allow you to quickly access your shop from anywhere in the platform. If you are logged into your test shop then you will be taken to your test shop instead.
Introducing our ‘What’s New’ Section
We have released a new notification centre that you can access straight from your dashboard by clicking ‘what’s new’ in the sub-navigation. This will allow us to provide you with instant updates, announcements, fixes and more and let us collate feedback from EKM shop owners.
New Status Page Update
Our team has been hard at work evolving our Status Page for EKM shop owners. This update shows different EKM systems and their statuses. You can also expand each section to show specific EKM services and all of them include their up time and current status. You can now subscribe to receive update emails as and if things change.
Save cart for later now available on all EKM plans
The Save For Later Cart feature allows your customers to save cart items to a list. Now available to all EKM shop owners. Read more about this feature here.
Partner API Improvements
We have improved the performance of the Partner API to partner integrations which means any third party integrations will be running much faster. All to help your online shop run more smoothly.
Test Shops Improvements
We have also added a new distinctive banner to test shops so that you can tell at a glance, whether you’re viewing your test shop or your live EKM shop. Just another small #evolution to the EKM platform to help make managing your shop easier.
Update To Trade Discounts
The trade discounts feature available to EKM customers on the Advanced and Pro plans has been updated. EKM shop owners will be able to set prices for every product on a list and assign trade customers to a set-price list.
This will give your customers better transparency of pricing for your products. For example, a customer on the ‘Wholesale’ price list pays specifically £4.99 for a specific product, whereas a customer on the ‘Low Volume’ price list pays specifically £5.12 for the same product.
The outgoing email that is sent when a customer is assigned a new trade discount will be updated and can be edited within the settings section of your EKM shop. You will also be able to specify which discounts can be used in conjunction with other discounts within the Discount Management system – this also takes trade discounts into account.
Update to EU Cookie Bar
We are evolving our EU Cookie Bar based on feedback from the community, usability sessions and internal stakeholders. We have introduced a consent where your customers can manage the cookies that are loaded on your ekm online shop including function and tracking consent.
Request an Account Manager
EKM shop owners on the Standard plans and above can now request an Account Manager after 2 full weeks of having a live EKM shop.
An Account Manager can be a valuable extension to your business, offering expertise and advice on how to sell more online. Our research shows that customers with an Account Manager generate 42% more in sales.
The PayPal payment gateway has been updated which will allow EKM shop owners to use the PayPal authentication / capture flow. This authorises a payment when customers checkout but the payment is actually only taken once the shop owner selects ‘Take Payment’ in the Orders section.
Orders placed via this new flow will have their funds authorised and payment can be taken for up to 29 days after being placed. Shop owners also have the option ‘Void Payment’ which cancels the authorisation and returns the funds, cancelling the order.
Cart Save For Later | Now Available for Standard Plan Customers
The Save For Later Cart feature allows your customers to save cart items to a list. Now available to the Standard Plan.
20 Product Images
EKM shop owners can now upload up to 20 product images on their product listings. This will help give your customers a better look at your amazing products, as you can offer multiple images, with different angles and even some lifestyle images to show what the product would look like in a real life setting.
New Shop Emails
The outgoing emails for your order notifications have been updated to include new styling so your emails look amazing. This includes all shop emails from your abandoned cart emails to your back in stock emails, to customer related emails and more. If you have customised emails, you will need to reset in the settings page to see the newly designed emails.This will help support your customers’ experience when buying from your EKM online shop and give your emails a more professional and trustworthy look.
Wish lists have now been moved into the ‘Features’ section on your EKM dashboard as a dedicated EKM feature.
Save For Later Cart
The Save For Later Cart feature allows your customers to save cart items to a list. Now available to the Pro Plan.
The Xero App has now been updated and will now check for both the contact number and contact name. The App will now also capture any updates made to Xero invoices, as well as a fix to the orders that are zero rate. They will now pass correctly to Xero for sales to outside countries where the tax is exempt.
Updated Promo Stickers
The promo stickers that EKM shop owners can use on their products have been updated with a more modern look and feel to them. This will help ensure that you have access to pleasing promotional stickers for your EKM online shop, and help attract sales.You can find the new promo stickers in the features section of your EKM shop.
EKM shop owners now have the ability to offer delivery slots to their customers,including timed delivery slots and local deliveries. This will allow for a much improved click and collect system for physical shops. Reducing the number of people coming into the shop at any given time.
Quick View Update
Following on from customer feedback, we have reworked the Quick View feature that was released last year.Your customers will now be able to add a product straight to their cart from the category page or other special offer area. We have also introduced a brand new ‘Out of Stock’ button which will show on the product when it isn’t available, but will still allow the customer to view the product.
PayPal Pay in 3
PayPal have begun rolling out their new Pay in 3 service across EKM shops from this week. Your customers can now choose to split their payments up into 3 monthly payments, making larger baskets easier to checkout.
Your PayPal payment gateway should automatically have this new update installed.
Orders Page Speed Update
We have made platform performance updates to EKM that have made the load speed for your Orders section 27% faster. This helps you deal with your customers’ orders quicker and more efficiently than ever before!
EKM Shop owners can now add the LayBuy payment gateway to their shops, allowing customers to split their payments into 6 easy weekly payments, completely interest free and keeping it simple. You can find it within the Settings section of your EKM shop under ‘Payment Methods’.
Laybuy has now been updated with a ‘price split’ example on your shop to show customers exactly how much their weekly payments will be for their baskets.
A new innovative buy now pay later alternative, Laybuy allows your customers to pay in a way that works for them. Pay in 6 easy weekly instalments, interest-free, giving your customers the power and flexibility they want.
You can find out more and install Laybuy by navigating to the payments section on your EKM shop. Read the guide on installing Laybuy here.
Redesigned missing pages report
We have now updated the way our missing pages report looks to ensure that EKM shop owners have all the information and tools they need to make sure their shop is running smoothly. You can access the missing pages report within the Analytics tab on your EKM shop.
You can now add videos to your product pages within the Add/Edit product window. If you have a YouTube channel for your EKM shop, you can easily link your videos to your product pages so customers can see how your products look and how they can be used or worn. Here’s a guide on how to add your videos.
Our new integration with Xero is now live for all EKM shop owners. You can now sync all your EKM invoices with your Xero account, saving you both time and money. Read our guide on setting up Xero with your EKM shop here.
Add Prices From Value to Products
You can now add a ‘prices from’ value to products with variants of different prices, which will display on category pages. You can do this by editing your product’s variant price and this will help you to entice customers to click through to the product and it also makes your customers aware that different prices are available, and therefore, different volumes, for example. Here’s the guide to help you.
Product Urgency is a powerful feature that can help you increase your shop’s conversion rate by using FOMO (Fear Of Missing Out) when it comes to availability of stock and much more. It is being rolled out across EKM plans from August and will be available to all Pro, Advanced and Standard tier customers from mid-September.
From letting customers know there’s only a certain amount of time left to order an item to low stock levels and free delivery if ordered by a certain time, installing this feature on your EKM shop will be a great tool to help you increase order value and conversions. Here’s how to install the feature.
You can now add our new ‘Quick View’ feature to your EKM shop that will help customers add products to their carts directly from the category page without the need to click on each product page individually – ideal for EKM online shops where customers typically order a lot of products at once. Here’s the guide on how to install the feature.
Image Builder Zoom Functionality
We have now added a zoom functionality to our Image Builder. You can now zoom in and out of the window to better view the image or graphic you’re creating.
We have added the option to map the columns in your import/export files so you will now be able to correctly map the import columns needed for your shop. Column mapping allows you to import your product file without having to edit the names of every column. You can simply choose what each column is for within the import tool, saving you the time and effort of editing each column within product file itself. It also reduces the chances of incorrect column names and import errors.
Discount Manager Update
We have now improved the process for adding new coupon codes when creating a new discount within the Discount Management feature. When adding a new discount code to your EKM shop, this now opens in a pop-up window to make setting up discounts even easier.
EKM Email Marketing Update
You can now add either your drafted or sent email campaigns into a sequenced campaign. This comes will additional functionality to allow you to edit indivdual email settings within a sequenced campaign.
Updated Orders Section
The Orders Section now includes a list view of your customer orders with basic sorting, filtering and search capabilities. You can now also add tracking numbers to each of your customers’ orders.
Email Marketing Sequenced Campaigns
Sequenced campaigns within EKM Email Marketing now allows you to copy an existing draft email or sent email campaign into an existing sequenced campaign. You can now also edit the details of existing emails in a sequenced campaign include name, description, subject, from and reply to.
Our new Age Verification feature now allows you to ask your visitors their date of birth when landing on your online shop. You can edit the look and feel of this including the title, description and background image or colour of the popup.
Introducing our new Delivery Radius feature! You can now restrict postcodes deliveries via order radius from your shop’s postcode. Simply enter your postcode and select the delivery radius. You can find this feature in the Delivery section on your EKM shop and edit your delivery method and choose ‘Location Restrictions’ to set up.
New Email Editor for Email Marketing
Introducing a brand new editor for EKM Email Marketing. The new editor will allow you to drag and drop content into your email and select what type of content you wish to appear, from images and text to videos and call to action buttons. This new editor will make creating beautiful email campaigns that much easier. You’ll still also be able to edit any campaigns that were created in the previous editor in the text editor.
Launching our new Holiday Mode. Holiday Mode allows you to set a banner at the top of your shop to inform customers when you’re not available.
The Quick Announcement feature is useful if you want to highlight a specific Product, Category, Webpage, offer or promotion to your customers.
Trade Discount Update
Prices on your EKM shop will now reflect your customers’ trade discount if they are logged into their account.
New PayPal Update
We have now introduced a new all in one payment solution for EKM customers that offers both pay by PayPal and pay by card transactions. Offering fraud protection, reporting and helps your customers checkout faster.
Updated Image Carousel
The image carousel has now been updated with smart scrolling to help to improve your customer experience when viewing products on your EKM shop.
Discount Management Update
The Discount Management feature has now been updated so you can create and edit your shop discounts all on one page. View the guide on how to install the new Discount Management feature here.
EU Cookie Bar
Tawk To – Live Chat App
Introducing a Live Chat alternative for EKM customers, Tawk To. This FREE live chat tool is a great tool for monitoring and chatting with your website visitors and you can even download the mobile app.
Parcel 2 Go
EKM is pleased to announce a new partnership with Parcel2Go. EKM Customers can now send all shop orders with Parcel2Go’s Smart Send.
Revolut Business Bank Account
EKM has partnered with Revolut, a business bank account provider who can help you not only save time but money too. We’ve secured you an exclusive £25 bonus when you open a new account.
Most Wished for Products
EKM customers can now create a report from their EKM shop on their most wished for products. The report will display the top 50 most wished for products during the selected date range. This feature is only for customers on the Standard and above plans.
EKM theme assets (images, scripts and icons) have been uploaded to a Content Delivery Network (CDN) which improves website performance and page load times. EKM themes will load quicker for website visitors and with less reliance on EKM servers for theme files, our servers will be freed up to dedicate more resource (power) on the shop functionality, back end pages and overall platform performance. It’s win-win for you and your customers.
Save card details with Stripe
Shoppers can now have a better experience on your EKM shop with faster checkout on Stripe, which can save shoppers card details for the next time they purchase from your shop.
Image Editor Update
EKM customers can now edit images on their online shop within the image editor.
Product Image Carousels
EKM customers can now add carousel images to their products which allow shoppers to swipe through the product images on a products page, while still allowing for the zoom functionality and for the shopper to click on thumbnails.
Updated Custom Attributes and Product Filter
The Product Filter and Custom Attributes feature has been updated to make it easier for customers when submitting their products to Google Shopping.
Update to how shop statistics are displayed
Customers can now select how their shop statistics are displayed – daily, weekly, monthly etc.
Update to Account Manager contact for Pro and Advanced Customers
Pro and Advanced customers can now see the direct telephone number for their Account Manager on their dashboard.
Update to Customer Reviews
EKM shop owners can now bulk edit their shopper reviews including bulk approve, disapprove or delete. Learn more about the customer reviews feature here.
Royal Mail Click and Drop
Royal Mail has now released their click and drop service on EKM which allows customers to link their EKM shop with their Royal Mail account to get shop orders out quicker. Read our guide on how to set up the Royal Mail Click and Drop integration here.
Created a new dashboard for EKM users to make a cleaner and simpler experience for users. This included a new onboarding tasks section for new customers.
Custom Signup Emails
Customers can now edit the emails that are sent out when someone signs up to receive their newsletter.
Loyalty points on EKM shops will be visible to customers logging into their accounts. Find out more about Loyalty Points in our guide.
Coupon Code Reminders
Reminders have been added for shoppers to add coupon codes at checkout. Learn to create coupon codes for your EKM shop here.