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INTRODUCING EKM Account Managers

Your helping hand towards a successful online business

Starting an online business can be daunting, especially if you have little or no experience in selling online. Your dedicated Account Manager is there to help you get setup and selling in record time.

Responsive Ecommerce Websites
You’re not on your own with EKM, we’ve got your back

With access to our UK based proactive support team and your own dedicated account manager, you’ll never be alone with EKM.

ecommerce support
Ecommerce Account Management
Support like you’ve never experienced before

Whether you're brand new to selling online, moving from another platform or looking to expand your eBay business, EKM’s Account Managers make the whole process quick and easy and we're with you every step of the way.

Website evolution
The perfect partner for your online business

Your UK based Account Manager will be by your side as a dedicated point of contact while you get your shop setup, get your first sale and beyond. All EKM Shop owners receive an Account manager, but the full level of service depends on your shop plan.

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What will your account manager do for you?

After you sign up for an EKM account you will be automatically assigned your very own Account Manager who will contact you, introduce themselves and give you a demonstration of EKM and how it works. What happens next depends on your plan.

Basic
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    Initial welcome call

    Including screen shared interactive demonstration of the system and functionality to get you started.

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    Offer basic advice

    You’ll have access to your account manager for as long as you need, they’ll check in every month to see how you're getting on and offer basic advice on payments, features, marketing and more.

MOST POPULAR Standard
    Everything from Basic +
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    6 month pro-active contact

    By your side for the first 6 months as a point of contact to advise, help and assist you in getting your shop setup and sales rolling in.

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    Add your content

    We’ll help you build your shop's category and product add your content and images.

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    Help design your shop

    Your Account Manager will work with you to choose a theme that fits your business and create a stylish logo and banners to fit your brand.

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    Help with your shop settings

    Help you attach your domain name to your shop and setup tax, delivery settings and payment settings to your preference.

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    Feature installation

    Integrate your shop with features such as Abandoned Cart Recovery, Facebook Chat Messenger and more.

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    Marketing plan

    We'll advise you on how to market your online shop to increase brand awareness, start attracting customers and drive repeat business.

Advanced
    Everything from Standard +
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    Lifetime ecommerce consultant

    You’ll be assigned an ecommerce consultant whose role it is to take your business to the next level. Their vast experience allows them to identify what gets results online and how you can implement these into your business.

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    Provide invaluable insight

    From monitoring visitor behaviour to analysing shop performance, your consultant will provide you with an in-depth insight and action points and will even action these points for you if you wish, saving you time and allowing you to make intelligent business decisions.

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    Continuous website evolution

    You’ll benefit from continuous website evolution thanks to your consultant and evolution mode, your website will always be in optimum selling condition, with continual improvements to maximise your sales.

    Everything from Advanced +
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    Lifetime strategic account manager

    Your dedicated point of contact will work with you to achieve strategic ecommerce objectives, offer their expertise and suggest innovative ideas to help grow your business.

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    We’ll build your website, your way

    Utilise our team of in-house designers, who will not only build your ecommerce website how you want it, they’ll update, amend and improve it to boost your conversion rate.

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    Marketing account management

    Utilise EKM's Email Marketing and PPC Teams who will work with you to develop a powerful, results-driven marketing strategy.

View all plan details
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“A beacon of light in the
ecommerce world.”
ecommerce reviews

“I was initially apprehensive, after a poor experience with a large ecommerce company. But from the first phone call to my account manager, I felt that they genuinely wanted to help me, understand my companies needs and get my shop up and running.

I cannot stress enough about the importance of having an accounts manager, their insight and experience have been invaluable, they have really gone above and beyond.”

Mark Harris - Modern House Signs
Frequently Asked Questions
  • Do I have to pay extra for an Account Manager?

    No, your Account Manager is included in the price of your EKM plan.

  • Do I have to use my Account Manager?

    No, they are there if you need them however if you would like to go it alone you are more than welcome.

  • How do I contact my Account Manager?

    You will be able to contact your Account Manager via phone or email.

  • How long do I have my Account Manager for?

    Your Account Manager will be available to you for the six months after you sign up.

  • Will my Account Manager build my shop for me?

    No, your Account Manager is there to assist you in the process and offer practical advice to help you launch and grow your online business.

  • What happens after my 6 months is up? (Standard Plan Only)

    After your first 6 months, you will then be able to contact our support team who will be there to offer any technical guidance on EKM.

Ready to speak to an Account Manager?

Signing up is simple. You can try EKM free for 14 days, or one of our amazing account managers can give you a no obligation demo.

Try it FREE for 14 days Request a callback