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INTRODUCING EKM Account Managers

Your helping hand towards a successful online business

Starting an online business can be daunting, especially if you have little or no experience in selling online. Your dedicated Account Manager is there to help you get setup and selling in record time.

You’re not on your own with EKM, we’ve got your back

With access to our UK based proactive support team and your own dedicated Account Manager, you’ll never be alone with EKM.

ecommerce support
Ecommerce Account Management
Support like you’ve never experienced before

Whether you're brand new to selling online, moving from another platform or looking to expand your eBay business, EKM’s Account Managers make the whole process quick and easy and we're with you every step of the way.

Website evolution
The perfect partner for your online business

Your UK based Account Manager will be by your side as a dedicated point of contact while you get your shop setup, get your first sale and beyond. All EKM Shop owners receive an Account manager, but the full level of service depends on your shop plan.

Trustpilot 5 stars Lucky to have Elliott

Elliott has been my Account Manager for several months now and he is always at the end of the phone; whenever I need him, I just book a call! He is patient and understanding as well as being very knowledgeable. He is so helpful and always follows up any queries I have. I feel confident that he can help me continue to grow my business.

Trustpilot 5 stars Would give more than 5 stars!

EKM continues to impress. We've been with them for quite a few years now and the experience just gets better and better. New features are added on a regular basis, and our account manager (Dominic) keeps in regular contact with us. I simply can't think of anything negative to say about EKM, a first class company with first class staff. Perfect combination!

Trustpilot 5 stars Very responsive & helpful

We have just migrated our website over to EKM & have been very impressed with how responsive they are to any questions or issues. Our Account Manager Tony Rushe was brilliant and really helpful. Most importantly for me, he kept in regular touch with us and if he couldn't resolve an issue straight away he kept on it until he got an answer.

What will your Account Manager do for you?

After you sign up for an EKM account you will be automatically assigned your very own Account Manager who will contact you, introduce themselves and give you a demonstration of EKM and how it works. What happens next depends on your plan.

Basic Try it FREE
    Initial welcome call

    Including screen shared interactive demonstration of the system and functionality to get you started.

    Offer basic advice

    You'll be assigned an Account Manager who'll give you a welcome call to show you the ropes so you can get your shop set up. They'll also advise you on tips and tricks to get you selling in record time.

    Everything from Basic +
    6 month pro-active contact

    By your side for the first 6 months as a point of contact to advise, help and assist you in getting your shop setup and sales rolling in.

    Add your content

    We’ll help you build your shop's category and product pages with your content and images.

    Help design your shop

    Your Account Manager will work with you to choose a theme that fits your business and create a stylish logo and banners to fit your brand.

    Help with your shop settings

    Help you attach your domain name to your shop and setup tax, delivery settings and payment settings to your preference.

    Feature installation

    Integrate your shop with features such as Abandoned Cart Recovery, Facebook Chat Messenger and more.

    Marketing plan

    We'll advise you on how to market your online shop to increase brand awareness, start attracting customers and drive repeat business.

Advanced Try it FREE
    Everything from Standard +
    Full time Account Manager

    You’ll be assigned full time Account Manager whose role it is to take your business to the next level. Their vast experience allows them to identify what gets results online and how you can implement these into your business.

    Provide invaluable insight

    From monitoring visitor behaviour to analysing shop performance, your consultant will provide you with an in-depth insight and action points and will even action these points for you if you wish, saving you time and allowing you to make intelligent business decisions.

    Continuous website evolution

    You’ll benefit from continuous website evolution thanks to your consultant and evolution mode, your website will always be in optimum selling condition, with continual improvements to maximise your sales.

Learn more about EKM Advanced
Learn more
    Everything from Advanced +
    Lifetime strategic Account Manager

    Your dedicated point of contact will work with you to achieve strategic ecommerce objectives, offer their expertise and suggest innovative ideas to help grow your business.

    Marketing account management

    Utilise EKM's Email Marketing and PPC Teams who will work with you to develop a powerful, results-driven marketing strategy.

View all plan details
responsive ecommerce themes
“A beacon of light in the
ecommerce world.”
ecommerce reviews

“I was initially apprehensive, after a poor experience with a large ecommerce company. But from the first phone call to my Account Manager, I felt that they genuinely wanted to help me, understand my companies needs and get my shop up and running.

I cannot stress enough about the importance of having an accounts manager, their insight and experience have been invaluable, they have really gone above and beyond.”

Mark Harris - Modern House Signs
Frequently Asked Questions
  • Do I have to pay extra for an Account Manager?

    No, your Account Manager is included in the price of your EKM plan.

  • Do I have to use my Account Manager?

    No, they are there if you need them however if you would like to go it alone you are more than welcome.

  • How do I contact my Account Manager?

    You will be able to contact your Account Manager via phone or email.

  • How long do I have my Account Manager for?

    On a Standard plan you will have an Account Manager for the six months after you sign up. With EKM Advanced and EKM Pro you will have an Account Manager for the lifetime of your contract.

  • Will my Account Manager build my shop for me?

    No, your Account Manager is there to assist you in the process and offer practical advice to help you launch and grow your online business.

  • What happens after my 6 months is up? (Standard Plan Only)

    After your first 6 months, you will then be able to contact our support team who will be there to offer any technical guidance on EKM.

Ready to speak to an Account Manager?

Signing up is simple. You can try EKM free for 14 days, or one of our amazing Account Managers can give you a no obligation demo.

Try it FREE for 14 days Request a callback